Patient Rights

Information -You have the right to receive information about your medical problems, investigations, treatment plan, risks, benefits and likely outcome of any treatment or procedure. Assistance can be availed in the language of your convenience so that you can make informed health care decisions.

Choices of Providers -You have the right to choose a particular health care provider and such choice shall not be contrary to the ethical standards. You have the right to know the name and specialty of any doctor or any other health care provider who is delivering care for you.

Access to Emergency Services- In case of emergencies (like severe pain, injury or sudden illness) you have the right to receive treatment without prior authorization.

Participation in Treatment Decisions – you and your designee shall have the right to know all your treatment options and participate in treatment decisions.

Respect – you have the right to expect care that is considerate and respectful. A female patient shall be examined by a male doctor after getting the due consent and only in the presence of a female escort.

Confidentiality: you have the right to have your healthcare information protected. Information concerning ones health and treatment may only be disclosed with informed consent, except when mandated in terms of law or an order of the court.

Complaints and Appeals-You have the right to a fair, fast, and objective review of any Complaint you have against your doctors, medical center or other health care personnel. Complaint register and Suggestion forms are available at the reception counter.

Consent- All procedures and interventions shall be done after a proper consent is taken from you.